Responsible Gaming at 35bdcom —
Play Smart, Stay in Control

Gambling, when approached with the right mindset and clear boundaries, can be a thoroughly entertaining experience. Whether you enjoy following the Bangladesh Tigers through a tense T20 match, spinning the reels on popular slots, or testing your strategy at the live blackjack table, the key is that it remains a leisure activity — one that sits comfortably within your personal budget and time commitments.

35bdcom recognises, however, that for a minority of players, gambling can become problematic. Problem gambling does not happen overnight — it typically develops gradually, and the early warning signs are often subtle. That is why 35bdcom invests in proactive player monitoring, early intervention tools, and accessible support pathways for any Bangladesh player who needs them.

Our responsible gaming programme has four core objectives: to prevent underage gambling, to help players maintain control over their gambling behaviour, to identify and support players who may be experiencing harm, and to provide clear, compassionate pathways to professional help for those who need it. Every team member at 35bdcom is trained to handle responsible gaming concerns with sensitivity, discretion, and urgency.

During the registration process, every prospective 35bdcom player is required to confirm that they are at least 18 years of age. This confirmation is a binding declaration and forms part of the contract between the player and 35bdcom.

Beyond the registration declaration, 35bdcom operates a Know Your Customer (KYC) age verification process before any withdrawal is processed. Players are required to submit a valid proof of identity — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that clearly shows their date of birth. Accounts where the account holder cannot be confirmed as aged 18 or over will be suspended pending verification and any winnings will be voided.

35bdcom also implements risk-based age verification triggers that may require identity documents to be submitted earlier in the player journey — for example, when a player's deposit activity or account behaviour patterns suggest a higher-risk profile for potential underage use.

Parental Controls for Bangladesh Households: We strongly encourage parents and guardians to use parental control software on any device that children in the household might access. Software tools that restrict access to gambling websites are widely available and can add an important additional layer of protection. 35bdcom supports and endorses the use of such tools as part of a broader responsible gaming environment in the home.

Gambling becomes problematic when it starts to interfere with financial stability, relationships, mental health, or day-to-day responsibilities. Unlike recreational gambling — where the player gambles within pre-set limits for entertainment — problem gambling is characterised by a loss of control over gambling behaviour despite negative consequences.

The following behavioural and emotional signals may indicate that gambling has moved beyond healthy recreational activity:

• Chasing losses: Continuing to gamble — often with increasing bet sizes — in an attempt to recover money that has already been lost.
• Preoccupation: Spending a significant portion of each day thinking about gambling, planning the next session, or reliving past wins and losses.
• Escalating stakes: Needing to bet progressively larger amounts of money to achieve the same level of excitement or satisfaction.
• Hiding gambling activity: Being secretive about how much time or money is spent gambling; lying to family or friends about gambling behaviour.
• Borrowing to gamble: Taking loans, using credit cards, or borrowing money from friends or family specifically to fund gambling activity.
• Neglecting responsibilities: Missing work, studies, or family commitments because of gambling, or using money earmarked for rent, bills, or food to place bets.
• Failed attempts to stop: Repeatedly trying to cut back or stop gambling but being unable to do so despite genuine effort.
• Gambling as an emotional escape: Turning to gambling to cope with stress, anxiety, depression, boredom, loneliness, or difficult life circumstances.
• Restlessness when not gambling: Feeling irritable, anxious, or unsettled when not able to gamble, or when attempting to reduce gambling activity.

If any of the above patterns resonate with your current experience, please do not hesitate to activate one of the self-management tools described below, or reach out to our support team. Acknowledging a concern early gives you the best chance of addressing it before it becomes a serious problem.

When you activate a self-exclusion on 35bdcom, your account is immediately suspended. You will not be able to log in, deposit funds, place bets, or access any game content for the full duration of the exclusion period. Any active bets placed before exclusion was activated will be settled normally, and any remaining balance will be returned to your registered bKash, Nagad, Rocket, or Upay account.

35bdcom offers the following self-exclusion duration options:

• 6 Months: Recommended as a minimum for players who are experiencing difficulty controlling their gambling activity.
• 12 Months: Suitable for players who have identified a more persistent pattern of problematic gambling behaviour.
• 24 Months: For players who want an extended period to address gambling-related issues with the support of friends, family, or professional counselling.
• Permanent Self-Exclusion: An indefinite account closure with no right to reopen. This is the most protective option and is irreversible. Any player requesting permanent self-exclusion must provide written confirmation of the decision.

During a Self-Exclusion Period: 35bdcom will immediately remove you from all marketing lists. You will not receive any promotional emails, SMS messages, or bonus notifications during your exclusion. Our systems will flag your account to prevent manual override reactivation. Any attempt to create a new 35bdcom account during an active self-exclusion period is a breach of our Terms & Conditions and will result in immediate closure of the new account and forfeiture of any associated funds.

Ending a Self-Exclusion: Time-limited self-exclusions (6, 12, or 24 months) do not automatically reactivate at the end of the period. You must actively contact 35bdcom support to request reactivation, and there is a mandatory 7-day reflection period between the reactivation request and the account being reopened. This cooling-off window is built in deliberately to prevent impulsive reactivations.

To activate self-exclusion at any time, contact our team at [email protected] with the subject line "Self-Exclusion Request". Your account will be suspended within minutes of your request being received and confirmed.

35bdcom recommends that every player sets a personal deposit limit before their first deposit, regardless of their experience level or financial situation. A deposit limit is simply a ceiling on how much real money you can load into your 35bdcom account within a given time period. Once you reach your limit, the cashier will decline further deposits until the current period rolls over.

Deposit limits can be configured for any of the following periods:

• Daily Limit: Resets every 24 hours from the time the limit was first set. Suitable for players who prefer tight, session-by-session budget control.
• Weekly Limit: Resets every 7 days. Gives you more flexibility day-to-day while still maintaining a firm weekly ceiling in Bangladeshi Taka (৳).
• Monthly Limit: Resets on a calendar-month basis. Best suited for players who budget on a monthly income cycle — for example, setting a limit aligned with a percentage of monthly salary.

Important Rules on Limit Changes: Reducing a deposit limit takes effect immediately upon confirmation — there is no delay. This ensures that a player in a heightened emotional state can reduce their limit instantly. Increasing a deposit limit, by contrast, is subject to a mandatory 24-hour waiting period. This cooling-off window is designed to prevent impulsive limit increases made in the heat of a session, giving you time to reconsider the decision with a clear head.

Alongside deposit limits, 35bdcom also offers loss limits and wager limits for players who want an even more granular level of spending control. All limits are managed from the "Responsible Gaming" section of the account dashboard, and our 24/7 support team can assist with any limit configuration query via live chat or email.

35bdcom's in-house support team is trained in responsible gaming and is available every hour of every day via live chat inside your account dashboard or by email. All responsible gaming conversations are handled with complete discretion — your contact will not affect your account standing in any way, and there is absolutely no judgment involved.

In addition to 35bdcom's internal support channels, we encourage any player who feels that gambling is becoming a serious problem to reach out to independent professional support. Seeking outside help is a courageous and important step, and these organisations offer confidential, non-judgmental assistance:

• Kaan Pete Roi (Bangladesh): A mental health helpline based in Bangladesh offering confidential emotional support and counselling. Accessible to anyone experiencing distress, including gambling-related issues.
• Gamblers Anonymous: An international fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem. Online meetings and resources are accessible globally.
• BeGambleAware: An internationally recognised responsible gambling charity providing information, advice, and access to treatment for people affected by gambling-related harm.
• GamCare: Provides free information, support, and counselling for anyone affected by problem gambling, including friends and family members of problem gamblers.
• Your Local GP or Healthcare Provider: A doctor or mental health professional in Dhaka, Chittagong, Sylhet, or any other city across Bangladesh can refer you to appropriate local counselling and support services.

35bdcom will never discourage a player from seeking external help. On the contrary — if our support team identifies that a player may benefit from professional intervention, we will proactively share relevant signposting information alongside any account-level tools we activate.

Finally, we encourage family members and friends who are concerned about a loved one's gambling behaviour to reach out to us directly at [email protected]. While we are bound by data privacy rules and cannot discuss specific account details with third parties, we can provide general guidance on how to approach the conversation and what support resources are available in Bangladesh.